Refund policy

Return Policy

We offer a 15-day return policy, allowing you 15 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return:

  • Items must be in the same condition as when received, unworn or unused, with tags attached, and in their original packaging.
  • A receipt or proof of purchase is required.

To initiate a return, please contact us at store@miniversos.pt. Returns should be sent to the following address:

Rua Antero de Quental 202, 4050-052 Porto, Portugal

Once your return is approved, please send your package to the address above. Returns sent without prior authorization will not be accepted.

For any questions regarding returns, reach out to us at store@miniversos.pt.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective or damaged.
  • You received the wrong item.

We will assess the issue and resolve it promptly.

Non-Returnable Items

The following items cannot be returned:

  • Sale items.
  • Gift cards.

Exchanges

If you wish to exchange an item, the fastest method is to return the original item. Once the return is approved, place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to an EU country, you are entitled to a 14-day cooling-off period. During this time, you may cancel or return your order for any reason, without justification.

The same return conditions apply:

  • The item must be unworn or unused, with tags, and in its original packaging.
  • A receipt or proof of purchase is required.

Return Shipping Costs

You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective or incorrect items). For EU customers exercising their 14-day cooling-off period, return shipping costs must also be covered by the customer.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund has been approved. Approved refunds will be processed to your original payment method within 10 business days.

Please note:

  • Refunds may take additional time to appear, depending on your bank or credit card provider.
  • If more than 15 business days have passed since we approved your refund, contact us at store(a)miniversos.pt.